Tenancy Repairs

Whether it’s something as simple as a dripping tap or something as important as no hot water tenants can rest assured that the Maintenance team at NW ESTATES has every aspect of property maintenance covered.

We have an online system for tenants to conveniently report repairs to us. The system includes the following features to help you raise detailed reports 24 hours a day, 7 days a week:

  • Clear and consistent reporting of problems via smartphone, tablet or PC.
  • Photos of the problem to help us more accurately assess the work required.
  • Provides progress updates on the repair process.

The submitted report is sent straight to the property maintenance team, so there is no longer a need to phone through or email maintenance issues.

Other than for emergencies, please use this online system for all future reporting of issues.

You can report a repair by clicking on the tab below.

Click here to report maintenance

We will keep you updated on all maintenance issues through our online portal. If you are a tenant of NW ESTATES and need to report an emergency repair outside of office hours please LEAVE A VOICEMAIL ON 01925 918123. Please only call the ‘out of hours’ number if you have a genuine emergency. You will be charged the cost of the call out charge if the repair is deemed later to be non-emergency.